• Phone Number 07816 256383
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Cattleya Thai Therapy Spa Terms and Conditions

Welcome to CattleyathaiTherapy Spa! Our goal is to provide a relaxing and rejuvenating experience. By booking and using our services, you agree to abide by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By booking an appointment or purchasing a service at CattleyathaiTherapy Spa, you accept and agree to these Terms and Conditions. These terms apply to all users of our spa services.

2. Booking and Reservations

  • Advance Booking: To secure your preferred time and service, we recommend booking in advance.

  • Late Arrivals: Late arrivals may result in a shortened treatment time, with full payment still required. If you are more than 15 minutes late, your appointment may be canceled.

  • Cancellations: Please notify us at least 24 hours in advance if you need to cancel or reschedule. Failure to do so may result in a cancellation fee.

3. Payment Terms

  • Methods of Payment: We accept cash, credit, and debit cards.

  • Pricing: Prices are subject to change without prior notice. Please confirm prices at the time of booking.

  • Refund Policy: All purchases are non-refundable. However, services may be rescheduled within 24 hours of the original appointment.

4. Spa Etiquette

  • Arrival: Please arrive at least 10 minutes prior to your scheduled appointment to allow time for check-in.

  • Attire: Robes, towels, and slippers will be provided. We recommend wearing comfortable clothing.

  • Personal Belongings: We are not responsible for lost or stolen items. Lockers are provided for your convenience.

  • Cell Phones: Please keep cell phones on silent to maintain a peaceful atmosphere for all guests.

5. Health and Safety

  • Health Conditions: Please inform our staff of any allergies, injuries, or other medical conditions. Certain treatments may not be suitable for guests with specific health conditions.

  • COVID-19: Guests must adhere to any health guidelines in place, including mask-wearing and hand sanitation.

  • Therapists' Rights: Our therapists reserve the right to discontinue a treatment if they feel uncomfortable or if the guest behaves inappropriately.

6. Limitation of Liability

  • CattleyathaiTherapy Spa and its staff are not liable for any injury, loss, or damage sustained by guests on the premises, except in cases of gross negligence or willful misconduct.

  • Guests are responsible for securing their valuables.

7. Privacy Policy

Your privacy is important to us. We collect personal information solely for booking and customer service purposes. Your information will not be shared with third parties without consent, except as required by law.

8. Gift Cards and Promotions

  • Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash. They are valid for one year from the date of purchase.

  • Promotions: Promotional offers cannot be combined with other discounts or offers and are subject to specific terms.

9. Changes to Terms

CattleyathaiTherapy Spa reserves the right to change or update these Terms and Conditions at any time without prior notice. We recommend checking this page periodically.

10. Governing Law

These Terms and Conditions are governed by the laws of [Your Jurisdiction], and any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Thank you for choosing CattleyathaiTherapy Spa. We look forward to providing you with an exceptional spa experience!